Contact

Welcome to our support hub

At Frosteam, we're passionate about revolutionizing your skincare routine with our innovative face ice bath machine. We're here to answer your questions, provide support, and ensure you have the best possible experience with our product.

How can we help you today?

Product support

Troubleshooting your face ice bath machine
Understanding features and functions
Warranty information

Customer care

Order tracking
Shipping inquiries
Returns and exchanges

Contact information

Email: info@thefrosteam.com
Phone: 1-807-770-3165
Hours: Monday-Friday, 9 AM - 5 PM EST

Our promise

We're committed to delivering exceptional skincare technology and unparalleled customer support. Your satisfaction is our priority.

To send us a message, please complete the following fields

Need help?

Frequently Asked Questions

Can I return an item?

Visit our return policy page for terms and instructions.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email. Check out our shipping policy for details.

How long does it take to get a response?

We typically respond within 24 to 48 business hours.